Terms
Customer: a person who request/claims services
Provider: Pension Edison
Reservation/booking: requested service
Every booking can be canceled if executed properly, an email (including a delivery confirmation) must be sent to address:
[email protected].
Customer is allowed to cancel a reservation free of charge in case that cancellation request is sent more than 7 days before 3 PM, considering the day of arrival belonging to the booking. Otherwise a cancellation fee can be applied up to 100% of the total price of the booking. In case of no-show the fee is applied automatically. This does not apply in case of a bigger groups.
Booking can be shorted on request. This service is free of charge if will be requested more than 24 hours before 3 PM, considering the day/s to be excluded from booking. Else a fee of 100% of the total price of the booking is charged.
Different conditions may be applied in case of bigger groups (3 or more rooms) on request.
Fee exclusions are: death in family, hospitalization in the hospital, hospitalization of a family member in the hospital, serious disease, commanding order, natural disaster. An exclusion can be applied only if a proper documentation related to the event is delivered to the provider within 3 days since the event started. The customer must sent an email (including a delivery confirmation) to address:
[email protected].
Provider may require a payment of 50% of the booking price in advance in case of a bigger groups. Full payment is returned in case of cancellation more than 30 days before the booking start date. Otherwise payment return applies only in case that affected rooms will be successfully in a rent during affected days.
Cancellation of a reservation for a stay in the period 7.8. - 9.8. 2020 and 4.10. - 8.10. 2020
The customer is entitled to cancel the order at any time before arrival. Cancellation of the stay requires a written electronic form (email with delivery note) to the address
[email protected]. Decisive for determining the time of cancellation is the date and time of sending the email.
The stay can be canceled free of charge at least 50 days before the date of arrival (until 15:00). If this does not happen, the provider reserves the right to set a cancellation fee of 100% of the total price of accommodation. In case of no-show or check-out on any day after arrival, the cancellation fee is 100% of the total price of the accommodation.
Pension Edison can require payment in advance for the stays not only for group bookings.
1) Price and service
The price and services are declared on a providers websites and prospects. Provider has a right to change the price for example in case of local events. Customer will be always charged by the price mentioned in a booking or voucher that also describes the services that are included. Provider has a right to change terms and conditions.
2) Terms and conditions Those terms and conditions are valid for every services provided by Pension Edison. It is considered that customer agree with the terms and conditions with every single reservation/booking request.
Сроки и Условия Hotel.cz
1.1. Hotel.cz Portal Provider - the company ONLINE HOLDING s.r.o., registered seat Lihovarská 1060/12, 190 00, Prague 9. Correspondence address: Řeznická 7, 460 01 Liberec, tel.: 222 539 539 email: [email protected].
1.2. Accommodation Facility – owner/tenant of the accommodation facility rendering services to the Client in conformity with the Order made between the Hotel.cz Portal Provider and the Client.
1.3. Client – natural person or legal entity ordering services offered by the Accommodation Facility.
2.1. These General Business Terms and Conditions (hereinafter refereed to as “GBT”) regulate contract relations between the Hotel.cz Portal Provider and the Accommodation Facility when mediating booking of the accommodation offered by the Accommodation Facility at the Provider’s website.
2.2. The contract relation between the Hotel.cz Portal Provider and the Accommodation Facility is also governed - besides these GBT and the valid pricelist of the Accommodation Facility (hereinafter referred to as the “Pricelist“ ) - by the Intermediary Agreement, the contract relation between the Hotel.cz Portal Provider and the Client is governed - besides these GBT - by the General Terms and Conditions published on the internet portal www.Hotel.cz
2.3. These General Business Terms and Conditions are applied whenever the Contract or another written agreement between the Parties hereto fails to contain another arrangement. Individual provisions of these GBT can be changed or cancelled in the Contract.
3.1. Contract relations between the Parties hereto are governed by the legislation of the Czech Republic.
4.1. Ordering
The Client expresses his interest in the service by mailing the Inquiry Form. The Hotel.cz Portal Provider verifies free capacity in the Accommodation Facility in the term requested by the Client and notifies information about availability and price of accommodation for the chosen term to the Client. The ordered service is binding at the moment of phone or written confirmation of the order by the Client and the Provider (mailing the Accommodation Voucher to the Client).
4.2. Price for the Service
Price for the service is determined by the Accommodation Facility, the Hotel.cz Portal Provider does not escalate the price for the service. The price depends on the chosen term, number of persons and on other parameters specified by the Client in the Inquiry Form. Prior to mailing the binding confirmation, the Provider informs the Client about the final price and - when approved by the Client - order of the services becomes binding. The prices shown by individual Accommodation Facilities are indicative only and are not binding until booking is confirmed finally by the Provider (mailing the Accommodation Voucher).
4.3. Payment Terms
Payment is done in the Accommodation Facility. In case of certain bookings, in particular in case of group bookings the Accommodation Facility or the Hotel.cz Portal Provider requests guarantee by the credit card or payment of the advance amounting up to 100%o of the accommodation price. During the process of confirmation of the booking the Client is informed about the requested guarantee by the credit card or about the advance payment.
5.1.The cancellation terms are regulated by the Accommodation Facility itself; if the credit card guarantee is applied, costs of the first night will be charged in case of no-show. If the booking is cancelled (written Provider’s confirmation of cancelled booking is understood cancellation of the Client’s booking) 24 hours before the guest’s arrival, no cancellation fee is charged in case of the credit card guarantee.
5.2. The Client shall inform the Provider about all changes of the booking or about its cancellation in writing.
5.3. Complaints about quality of accommodation and services rendered by the Accommodation Facility shall be raised directly in the Accommodation Facility.
5.4. The Provider’s services can be claimed in writing in the electronic form to the email address [email protected] or to the correspondence address ONLINE HOLDING s.r.o., Řeznická 7, 460 01 Liberec.
6.1. Sending business messages
The customer agrees to send additional and other information messages to his / her email address by sending the accommodation request on the Portal Hotel.cz. You may also opt out of these news at any time at https://www.hotel.cz/unsubscribe/ and in each individual newsletter. If the customer does not unsubscribe from additional information and news, we have a legitimate interest in believing that he wants to continue to receive similar offers.
6.2. Phone Calls Recording
Phone call recording The customer expressly consents that all phone communication shall be recorded in order to improve services and to record the customer’s consent with the terms and conditions and confirmation of booking. The consent shall be directly or implicitly expressed by the customer by continuing in a phone conversation with an employee of the Hotel.cz operator.
7.1. These General Business Terms and Conditions become valid and effective on 01.09. 2010. The contract relations arisen before the effective date of these General Business Terms and Conditions remain valid and are governed by the business terms and conditions valid when the contract relations were made.
7.2. Valid wording of these General Business Terms and Conditions is available in the registered seat of the Hotel.cz Portal Provider and is published on the Provider’s website www.hotel.cz.
